Warranty Information

Warranty Information

 

Mobilezee.com offers 3 months warranty for Consumer Electronic products.

The products displayed on Website carry limited warranty from brand / manufacturer / distributor for a limited period against manufacturing defects only.

The terms, conditions, duration of warranty with each product. Warranty commences from the date of the Invoice, unless specified otherwise.

In cases of Dead on Arrival (DOA) product / Out of the Box failure, the respective service centre / service provider will determine whether the product is DOA and would offer either a replacement or product repair.

Warranty offered will be as per the principal warranty terms & conditions, which are product specific & given in the offer details

 

If items of the above categories are faulty for non-artificial reasons within 3 months warranty (counting from the date of arrival), customers can send the items back for free repair.

 

Dis-assemble, misuse, drop, waterlog or any other artificial factors to cause the damage of item are not in the scope of this warranty.

 

Mobilezee.com will be in charge of all the repair handling fees and non-artificial defective component replacement charges (this free repair rule does not apply to motherboard & screen).

 

General Guidelines

 

Mobilezee.com will be in charge of the maintenance handling fees and replacement charges for defective components found to be defective due to manufacturer’s defect.
*This free repair rule does not apply to motherboard & screen.

 

This warranty extends only to personal use & does not extend to any product that has been used for commercial use, rental use, or use which is not intended. There are no warranties other than expressly set forth herein. This warranty is not transferable. Mobilezee.com is not responsible in any way for damages, losses or inconveniences caused by equipment failure or by user negligence, abuse, or use not in accordance with the ‘User Guide’ or any additional safety, use, or warnings included in the product materials. Furthermore, mobilezee.com is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.

 

This warranty gives you specific legal rights.

 

 The Warranty does not apply to the following:

  • Damage due to accident, misuse, abuse, alterations or vandalism.
    • Improper or inadequate maintenance.
    • Unauthorized modification or commercial use.
    • Damage in return transit.
    • Unsupervised use by children under 18 years of age.

 

- All Mobile Phones & Laptops are covered under Warranty clause under Specification of the respective models.

Dealer Warranty:

Covered by our company or our local supplier.  Labour & Parts are included, subject to warranty exceptions stated below.  T

the unit needs to be brought to us to get the claim or pick up and drop off can be arranged at a fee of one way chargeable.

- Accessories are not covered under the warranty i.e. Battery, Charger, Headset, Memory card and other general Electronics items.

- Proof of Purchase - physical invoice with date of purchase and serial number of the device mentioned is required to claim the warranty.

- The warranty will be voided in case of misuse of mobile phone such as accidental damage, breakage, scratches, shocks, water spills, humidity, rust, burns, LCD and programming faults or any damages resulting from electric shocks.

- In case of any manufacturing defects which are beyond repair, only the mother board of the mobile phone will be replaced. - Minimum time required to repair the phone can be between 3-15 working days.

A product can only be returned within 3 days of delivery if the below conditions are true:

  • The quality of the product is not as mentioned on the website
  • The product is received partially damaged upon delivery or has a manufacturing defect.
  • The product should be in its original packaging & in fully re-saleable condition.

 If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.


For more details about the warranty, please refer to our Return Policy or Contact to our Customer support for further assistance.

 

 You are kindly request to follow our Terms & Conditions policy for more clarification. 

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